Information technology. Service management - Service management system requirements Ingestion-build-276583 Annex A (informative) Reference chart

Annex A (informative) Reference chart of outcomes by tier

Annex B (informative) Transforming results of efficiency tests to the reference point HS

Private and public organisations

4) Phosphor bronze

Information technology. Service management - Service management system requirements Ingestion-build-276583 Annex A (informative) Reference chartWhat is ISO IEC 20000 1 Information technology about? ISO IEC 20000 1 is the first part of the multi series standard that specifies requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS). The requirements specified in ISO IEC 20000 1 include the planning, design, transition, delivery, and improvement of services to meet the service requirements and deliver value. Who is ISO IEC